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Understanding My Bill

Statements

Statements from UPS® and FedEx® include all shipping activity in a given period. These documents can be downloaded on the UPS® and FedEx® websites once you are logged into your shipping account. For customers that are on paper billing, these are the statements that arrive in the mail each week.

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Adjustments

In other words, they are credits applied to your account in the case that FedEx® or UPS® has over-billed you on previous invoices. Adjustments can be related to double charges, over-charges or service failure, such as a package being delivered late.

Service guarantee credits

Any FedEx® or UPS® shipment is subject to a guaranteed delivery date and time, and if exceeded, entitled to a refund in the form of a credit to your shipping account. Share A Refund finds these late shipments, files claims and tracks the credits delivered to future statements.

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Invoices

Weekly invoices include all refunds that were delivered to your shipping accounts within the billing period. The commission percentage applied to your Share A Refund account is an agreed percentage of all refunds credited to your shipping account during the period. Each line item on the invoice is the service fee for a package where a credit was apply to your shipping account. Verification of any refunds delivered to your account can be confirmed by downloading statements within your UPS® and FedEx® account. Additionally, this information is conveniently provided within your Share A Refund Account.

Invoice adjustments

Any credits to your Share A Refund account are automatically applied to future invoices. Credit Card refunds are confirmed through email receipt.
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